British Pharmacy team facilitates processing correct medicines as per order and prescription and strives to service the medicines and products in right conditions/ without any damage every time a consumer places an order. We also strongly recommend the items are checked at the time of delivery.

APPLICABILITY OF POLICY

  • By agreeing to use the Platform and/or placing a request for purchase of Product(s) and/or Services on the Platform, you agree to be bound by the terms contained in this Policy without modification. If you do not agree to the terms contained in this Policy, you are advised not to transact on the Platform.
  • Please note that we may from time to time change the terms of the Policy that govern your return, refund and cancellation of an order for Products on the Platform. Every time you wish to use the Platform, please check the Policy to ensure you understand the terms and conditions that apply at that time.

RETURN POLICY:

We do our best to ensure that the products you order are delivered according to your specifications. However, should you receive an (a) incomplete order, (b) expired product, (c) damaged product, (d) incorrect product, please notify us immediately or within 01 working days of receiving the products, to ensure prompt resolution. Please note that British Pharmacy will not accept liability for such delivery issues if you fail to notify us within 01 working days of receipt.

User cannot return non-refundable Product; it is User’s responsibility to check whether the Product falls under returnable/non-returnable category before placing an order. We also understand that various circumstances may compel you to return a product or products that are not defective. In these cases, we may allow the return of unopened, unused products after deducting a 20% restocking charge, ONLY if you notify us within 01 working days of receipt and British Pharmacy reserves the right to accept or reject the product returned in such scenarios.

THE RETURNS ARE SUBJECT TO THE BELOW CONDITIONS

  • Any wrong ordering of product doesn’t qualify for Return;
  • Batch number of the product being returned should match as mentioned on the invoice;
  • Return requests arising due to change in prescription do not qualify for Return;
  • Product being returned should only be in their original manufacturer’s packaging i.e. with original price tags, labels, bar-code and invoice; and
  • Partially consumed strips or products do not qualify for Return, only fully unopened strips or products can be returned.

SHIPPING RETURNS

  • To return your product, you should courier your product to: {physical address}.
  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
  • Depending on where you live, the time it may take for your exchanged product to reach you may vary.
  • If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

EXCHANGES

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {[email protected]} and send your item to: {physical address}.Courier price is paid by customer only.

PRODUCTS NOT ELIGIBLE FOR RETURN- 

As per terms offered by all the sellers on the Platform, the products shall not be eligible for a return under the following circumstances-

  1. If the item has been opened, partially used or disfigured. The user is strongly advised to check the package carefully at the time of acceptance of products by the user from the user’s delivery agent;
  2. If the product has been tampered with;
  3. If the product packaging and/or packaging box and/or packaging seal has been tampered with. The user is strongly advised to check the package carefully at the time of acceptance of products by the user from the user’s delivery agent and it is emphasized that the user should not accept the order if the package appears to be tampered;
  4. If it is mentioned on the product detail page that the product is non-returnable;
  5. Any accessories/freebies supplied with the product are missing;
  6. If the product does not have serial number / UPC number/ barcode affixed, which was present at the time of acceptance of products by the user from the user’s delivery agent;
  7. Any damage/defect which is not covered under the manufacturer’s warranty;
  8. The product is without original packing and accessories/freebies;
  9. If the product is damaged due to misuse;
  10. Products related to personal care, baby care, food & nutrition, healthcare devices, covid essential products including but not limited to masks and gloves, sexual wellness products including but not limited to condoms, pregnancy/fertility kits, any other products such as but not limited to diapers, health drinks, health supplements, glucometers, glucometer strips/lancets, health monitors, etc. Additionally, we do not take return of certain items such as sexual wellness products, diapers, etc. However, the Company shall accept return if aforementioned products are defective, deficient or spurious or not of the characteristics or features as advertised or if they are delivered late.

CATEGORY OF NON-RETURNABLE PRODUCT:

Certain categories of products marked as non- returnable on product page, will not qualify for the Return as per British Pharmacy Return policy. The details of the non- returnable products are mentioned below:

Categories

Type of Products

 

 

Baby Care

Bottle Nipples, Breast Nipple Care, Breast Pumps, Diapers, Ear Syringes, Nappy, Wet Reminder, Wipes and Wipe Warmers

 

 
   

Food and Nutrition

Health Drinks, Health Supplements

   

Healthcare Devices

Glucometer Lancet/Strip, Healthcare Devices and Kits, Surgical, Health Monitors

   

Sexual Wellness

Condoms, Fertility Kit/Supplement, Lubricants, Pregnancy Kits

   

Temperature Controlled and Speciality Medicines

Vials, Injections, Vaccines, Penfills and any other Product, requiring cold storage, or medicines that fall under the category of speciality medicines.

   
   

CANCELLATION POLICY

Customer cancellation:

  • The customer can cancel the order for the product till British Pharmacy ship it. Orders once shipped cannot be cancelled.

British Pharmacy cancellation:

  • There may be certain orders that British Pharmacy is unable to accept and service and these may need to be cancelled. Some situations that may result in your order being cancelled include, non-availability of the product or quantities ordered by you or inaccuracies or errors in pricing information specified by our partners.
  • British Pharmacy also reserves the right to cancel any orders that classify as ‘Bulk Order’ as determined by British Pharmacy as per certain criteria. An order can be classified as ‘Bulk Order’ if it meets with the below mentioned criteria, which may not be exhaustive, viz:
  • Products ordered are not for self-consumption but for commercial resale;
  • Multiple orders placed for same product at the same address;
  • Bulk quantity of the same product ordered;
  • Invalid address given in order details;
  • Any malpractice used to place the order.

No cancellation charges shall be levied for cancellation of an order in accordance with the terms of this policy.

User Complaints?

If you have any queries, do call our help desk at 8130421991, email us at [email protected], or contact our User support executives through online chat. We’re here for you!

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